Get a list of support cases

get/support-cases

Retrieves a list of support cases associated with wellness events. The results are in descending order of creation time, so that the most recent support cases are listed first.

Pagination: This endpoint exclusively supports cursor-based pagination, using the next query parameter.

Filtering: The following are the supported filter parameters :

event/id — The event/id filter parameter only supports the eq operator and its value should be a valid wellness event ID.
caseNumber
status
createdAt
updatedAt
event/condition/severity
event/status/currentState
event/productName
event/serviceName
event/createdAt
event/updatedAt

SecurityBearer

Request

query Parameters

filter	string The `filter` query parameter is used to filter a set of resources. The returned set of resources matches the criteria in the filter query parameter. The value of the filter query parameter is a subset of OData V4 filter expressions consisting of simple comparison operations joined by logical operators. Examples: Retrieve the support case details associated with the given wellness event filter=event/id eq 3fa85f64-5717-4562-b3fc-2c963f66afa6 Retrieve a list of support cases for wellness events created before the given timestamp filter=event/createdAt lt 2021-05-12T07:20:00.00Z Retrieve a list of support cases for wellness events created after the given timestamp filter=event/createdAt gt 2021-05-12T07:20:00.00Z Retrieve a list of support cases created before the given timestamp filter=createdAt lt 2021-05-12T07:20:00.00Z Retrieve a list of support cases created between given timestamps filter=createdAt gt 2021-05-12T07:20:00.00Z and createdAt lt 2022-05-12T07:20:00.00Z
select	string The `select` query parameter is used to limit the properties returned for support cases. The value of the `select` query parameter is a comma separated list of properties. All properties are returned if the select parameter is omitted. Note: Only the `total` property is supported. Examples: Get only the count of support cases Retrieve only the count of support cases for the current filter. select=total
limit	integer <int32> [ 1 .. 200 ] Default: 100 Specifies the number of support cases to be returned.
next	string Specifies the event ID, which acts as the pagination cursor for the next page of support cases. Examples: Event ID Event ID next=0908777a-788f-45da-afb8-295c626e4d14

Responses

200

400

Bad Request

401

Unauthorized - Invalid JWT token in Request

429

You have exceeded the allowed rate limit, Please contact HPE Support if its an error.

500

Unexpected Server Error. Please re-try and contact HPE support if the error is not resolved.

Request samples

Response samples

application/json

{"items": [{"id": "86325656",
"caseNumber": "93793",
"type": "wellness/support-case",
"resourceUri": "/wellness/v2beta2/support-cases/86325656",
"event": {"resourceUri": "/wellness/v2beta2/events/0000030d-0ba6-4d15-b3c4-e3d3c4391ec9",
"id": "0000030d-0ba6-4d15-b3c4-e3d3c4391ec9"
},
"createdAt": "2024-01-06T12:17:37.606Z",
"updatedAt": "2024-01-09T23:37:37.606Z",
"generation": 1,
"status": "closed"
},
{"id": "41495911",
"caseNumber": "47758",
"type": "wellness/support-case",
"resourceUri": "/wellness/v2beta2/support-cases/41495911",
"event": {"resourceUri": "/wellness/v2beta2/events/00006e2e-e02c-4cb3-ba40-d9d8ae2fdb24",
"id": "00006e2e-e02c-4cb3-ba40-d9d8ae2fdb24"
},
"createdAt": "2023-11-12T12:18:59.983Z",
"updatedAt": "2024-02-02T16:32:19.983Z",
"generation": 1,
"status": "open"
}
],
"count": 2,
"next": "000000d0-a3c9-4dc2-aacb-d85973efbdf3",
"total": 300
}